Fanning the Flame at Tiblana Case Study Example | Topics and Well Written Essays - 750 words

Fanning the Flame at Tiblana - Case get wind ExampleAs a result, there is a looming threat of current or potential guests perceiving the fellowship as insensitive to clients complaints, if it ignores the guests online complaints. I should immediately begin monitoring and be acting to the customers criticism appropriately. I must rush to my organizations online sites and kind media platforms to convince followers and clients that Tiblana willing always remain a thought leader among its customers when it comes to quality quarterdles. I will not forget embracing business and professional review websites like Yelp and Angies List to respond to reviews about Tiblana. According to Dennis, all responses in an online platform will always be professional and think to both mitigate the reputational damage and appease the customer (19).As much as my invaluable asset as a social media manager is time, a companys reputation is its most of import asset (Dennis 15). Damage to its image among the customers may result in a massive loss of customers, revenue, investors, and employees. Thus, the happen of reputation is something that a company can no longer ignore. The proliferation of social media platforms has heightened these concerns. Tiblanas reputation can be ruined in a matter of minutes. It is because more disgruntled customers and competitors join the complaining customer to broadcast defamatory information, often under anonymity. If I fail to spend time in counteracting the information, they will instantly be accepted to be true worldwide.In my addressing and researching the customers issue and social media impact, I should involve the personnel of the company. The entire sales and marketing department and staff need to screw the matter to enable them to boost their marketing strategies against competitors and false accusations. I also need to notify the skilful and production department personnel that manufactured the specific batch.